Comfortex and Color Lux® Customers
As Comfortex has merged with Alta Window Fashions, we remain committed to supporting your Comfortex products. If you need assistance with your Comfortex window coverings, please reach out to the retailer where you originally purchased your product. They’re best equipped to help with product information, service requests, or warranty claims.
If you’re unable to connect with your original retailer, please contact Alta Window Fashions directly at comfortex@custombrandsgroup.com for additional support — we’re here to help ensure you continue to enjoy your Comfortex products for years to come.
Color Lux® Mobile App
For any customers who purchased our Color Lux motorized window treatments, your shades will remain fully functional and can still be controlled using a mobile app. If you previously downloaded the Color Lux mobile app you can still use the app that is already installed on your device, however when the hosting ends you will likely not be able to access any new features, updates, or receive support as the app will no longer be maintained by the developers. The Color Lux® mobile app hosting will end on 11/5/2025.
To ensure continued seamless operation, it is recommended that you download a new app, 3L Smart Blinds, available on both the App Store and Google Play. Once downloaded you will need to set up a new account and reconnect your shades. Once installed, simply follow the step-by-step instructions to reconnect your shades to the new app. This process is quick and easy, allowing you to enjoy the convenience of controlling your window treatments as before.
Troubleshooting & Support
For help with your Comfortex or Color Lux® shades visit our YouTube Channel for hardware demonstrations and troubleshooting. For further assistance, please contact Alta Window Fashions customer service.